We are dedicated to helping students succeed in their online classrooms. This page provides contacts and links for students and faculty members to request assistance using our Canvas online course system and various course-integrated software.
Questions about classes, financial aid, or registration?
Contact The HUB at HUB@ocean.edu or 732-255-0482.
Traditional and Online Vendor Technical Support
If you are having issues with an integrated platform, please submit a support ticket vendor.
- Canvas Student Support: 1.877.940.0472
- MindTap, WebAssign, CengageNOWv2, Aplia, & Sam: 1.800.354.9706, or visit https://support.cengage.com
- Hands-On Labs: Visit https://vmware-hol.atlassian.net/servicedesk/customer/portals
- Revel: Visit https://www.pearsonhighered.com/revel/students/support/index.html
- Rosetta Stone: Call 1.877.223.9848, or visit https://support.rosettastone.com/en
- Pearson MyLab: https://support.pearson.com/getsupport/s/
- McGraw-Hill Connect: Call 1.800.331.5094, or visit https://mhedu.force.com/CXG/s/
- VoiceThread: Visit https://voicethread.com/support/contact/
Support tickets regarding Honorlock will only be addressed by the e-Learning Department if escalated by the vendor.
If you need assistance pertaining to Honorlock, please contact Honorlock Support directly.
Support is available 24/7/365
- Phone: 1.844.243.2500
- Email: support@honorlock.com
- Or by using the LiveChat feature by visiting the Honorlock Support page, https://honorlock.com/support/
Questions pertaining to System Requirements and Answers to Common Questions, please visit https://www.ocean.edu/programs-and-courses/online-proctoring/
Please note that as of September 22nd, 2022, e-Learning students will no longer be required to conduct a room scan.
Students can contact the help desk at 1.844.344.3113 (during business hours) or 1.866.861.1122 (after business hours)
Phone: 732.255.0456
Fax: 732.864.3860
TTY/TDD & Voice: NJ Relay 711
Email: accommodations@ocean.edu
For Faculty Members
If you are a Face to Face Faculty member, please reach out to your School’s Academic Administrator for assistance:
School of Arts & Humanities
Debra Pfaff – dpfaff@ocean.edu
School of Business Social Sciences
Maureen Alexander – malexander@ocean.edu
School of STEM
Cynthia Fallon – cfallon@ocean.edu
School of Nursing
Linda Wilson – lwilson@ocean.edu
Disability Services
Phone: 732.255.0456
Fax: 732.864.3860
TTY/TDD & Voice: NJ Relay 711
Email: accommodations@ocean.edu
Canvas Support for Faculty
Call 1.833.879.0864
OCC Help Desk – Technical Support
Faculty/Staff Help please call 1.732.255.0400 x2144 or email helpdesk@ocean.edu
Please direct students to call 1.844.344.3113 (during business hours) or 1.866.861.1122 (after business hours)
If you are an eLearning online faculty member and are experiencing issues with your online course, please contact elearninghelp@ocean.edu. Please be sure to include as much detail as possible (course name, term, section, issue, screenshot, etc.).
Canvas Support for Faculty
Call 1.833.879.0864
For general information, please email elearningadmin@ocean.edu.