The IT industry in the U.S. is growing!
According to Labor Insights, the U.S. has approximately 340,500 job openings in IT with an average salary of $50,800 a year for an entry-level IT support job. Learn the skills you need to find the job you want with our Google IT Support Professional Certificate.
This course is designed for the students who have an interest in a career in the field of Information Technology. It is a hands-on, online learning program designed to prepare you for entry-level jobs in IT support upon completion of the certificate training. The course covers the fundamentals of IT support, including troubleshooting, customer service, networking, operating systems, system administration, and security. The course also provides hands-on practice for software installation, network trouble shooting, system maintenance, and more.
Upon completion of this course, you’ll earn an IT Support Professional Certification issued by Google, up to 12 college credits in Computer Science at OCC, and be eligible to sit for the Comp TIA A+ exam.
The Google IT Support Certificate prepares you for in-demand jobs such as:
- Database administrator
- IT specialist
- Tech support specialist
- Systems analyst
- Network engineer
- Help desk technician
- IT support specialist
- IT technician
- Computer user specialist
- IT assistant
Upon completing the Google IT Support Certificate, you will:
- understand core concepts of all IT Support jobs, including troubleshooting, customer service, networking, system administration, operating systems, and security.
- know how to assemble a computer, write effective support documentation, route paths and subnets, manage device software, and more.
- work with Linux, cloud computing, and command-line interfaces.
The Google IT course is 5 months long and fully online. Most of the course work is independent and includes weekly Webex meetings with a professor throughout the term.
Course code: CECI-727 Google IT Support Professional Certificate
Clock hours: 110
Professor Edmond Hong joined the Computer Science department in 2015 after retiring from the telecommunications industry, where he worked for companies such as AT&T Bell Laboratories, Lucent and Alcatel-Lucent Bell Labs, and Verizon for more than 30 years. Edmond led several efforts in IT management, ranging from internet service, data center, IT support, and cloud computing to enterprise network architecture design.